The German Embassy in Kyiv (Deutsche Botschaft Kiew) is at vul. Bohdana Khmelnytskoho 25, 01901 Kyiv, telephone +380 44 281 1100, website kiew.diplo.de (details given without guarantee, please verify on kiew.diplo.de). It helps German citizens in the event of a lost passport, arrest, hospitalisation or death — it does not pay treatment costs: for that you need health insurance.
Where is the embassy and how do I reach it?
| Detail | Value |
|---|---|
| Address | vul. Bohdana Khmelnytskoho 25, 01901 Kyiv (city centre) |
| Telephone | +380 44 281 1100 |
| Website | kiew.diplo.de (contact form, opening hours, appointments) |
| Emergencies outside office hours | On-call number as given on the embassy's website |
| Federal Foreign Office (Auswärtiges Amt), switchboard (24 h) | +49 30 18170 |
| Federal Foreign Office, citizens' service | +49 30 5000 2000 |
| ELEFAND crisis-preparedness list | krisenvorsorgeliste.diplo.de |
All contact details are given without guarantee, as of September 2026: opening hours and the on-call number change. Verify the details on kiew.diplo.de before you leave and save them on your phone.
What can the embassy do for German citizens?
- Passport lost or stolen: once you have reported it to the Ukrainian police, the embassy issues an emergency travel document for your return journey.
- Arrest: it visits you on request, informs relatives and gives you the names of German-speaking lawyers. It does not intervene in the proceedings.
- Hospitalisation: it keeps in touch with you and your relatives and helps with language and formalities. It does not bear the costs.
- Death: it supports the relatives with the formalities of repatriating the remains. The costs are borne by the family or the insurance (included in the Complete plan).
- Crisis situations: through the ELEFAND crisis-preparedness list it informs registered Germans and coordinates help in an emergency.
What can the embassy not do?
- It does not pay for doctors, hospitals, medicines or repatriation.
- Financial help is available only in exceptional cases — and under the German Consular Act it has to be repaid.
- It does not book accommodation or tickets and is not a substitute for a travel agency.
- It cannot help dual nationals who fall under the exit restrictions of martial law to leave the country.
- It does not issue insurance policies and does not confirm foreign policies.
Why is the embassy no substitute for insurance?
Because the two have different jobs. The EUROINS Complete policy covers up to €30,000 for treatment, hospital, evacuation and repatriation of remains, and its emergency assistance centre organises help around the clock — that is what you need at three in the morning with a broken leg in Lviv. The embassy is there for documents, legal questions and contact with your family. Because of the travel warning (Reisewarnung), the Federal Foreign Office advises against travel and expressly recommends adequate health insurance cover to anyone who goes anyway. Why a German policy is usually not enough for this is explained in the guide on German travel health insurance in Ukraine.
How do I register on the crisis-preparedness list (ELEFAND)?
- Go to krisenvorsorgeliste.diplo.de and create an account with your name, date of birth and contact details.
- Enter the trip: country, places, arrival and departure dates, how you can be reached in Ukraine, a contact person in Germany.
- Update the entry if dates or places change. It takes about five minutes and is free — and in an emergency the embassy knows where you are.
Registration does not replace insurance and is no guarantee of evacuation.
Are there German consulates outside Kyiv?
The embassy in Kyiv is responsible for consular assistance; the consular network has changed since 2022. Whether honorary consuls, for instance in Lviv or Odesa, can currently be reached and what tasks they take on is stated on kiew.diplo.de. As a rule their help is limited to first contact and orientation.
Which numbers should I save before I leave?
- Your policy's emergency assistance centre (shown in the PDF, reachable around the clock) — the first number to call in a medical emergency.
- Emergency number in Ukraine 112, ambulance 103, police 102, fire brigade 101.
- German Embassy in Kyiv +380 44 281 1100 and Federal Foreign Office +49 30 18170.
No policy yet? Calculate the price and buy online — the PDF arrives by email in about 15 minutes. More answers are in the frequently asked questions.